Refund policy
RETURN & EXCHANGE POLICY
Returns Online
1 Email infomaisongrace@gmail.com: Include your invoice, your name, items to be returned. We will issue you a prepaid shipping return label. The label cost will be deducted from your store credit.
2 Merchandise must be returned within 14 days of when your purchase was received.
3 Items must be unworn, with tags attached, odor and pet hair free, and unwashed. We reserve the right to refuse or give partial refunds based on the condition of the item. Items that appear to be worn, stained, have pet hairs or have odor (cigarette smoke, deodorant, etc.) will not be accepted.
Returns to Store
1 Item can be returned to store with invoice. Online credit issued will NOT include original shipping costs. We will issue you online credit by end of business day by text or e-mail.
2 Merchandise must be returned within 14 days of when your purchase was received.
3 Items must be unworn, with tags attached, odor and pet hair free, and unwashed. We reserve the right to refuse or give partial refunds based on the condition of the item. Items that appear to be worn, stained, have pet hairs or have odor (cigarette smoke, deodorant, etc.) will not be accepted.
Damages and issues
1 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
1 Unfortunately, we cannot accept returns on sale items, accessories, body suits, intimates, or gift cads. They are final sale.
Please note that returns will need to be sent to the following address: 131 Henry Street Freeport New York 11520.
Customer is responsible for paying for shipping on all returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at infomaisongrace@gmail.com
*Seasonal items are final sale*
*Maison Grace LLC does not own the rights to every image on our site.*